For priority consideration, please apply via :

• https : / / ghc.wd1.myworkdayjobs.com / Kaplan International Careers / job / Bogot-COL / B2C-Customer-Service-Executive Brazil JR235948The B2C Customer Service Executive processes student enrollment applications from overseas;
• maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff;

and completes special projects and requests as needed.Key Job ResponsibilitiesHandle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)

Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market

Maintain student database and student arrival pipeline

Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.

Develop excellent relationships with students

Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities

Provide efficient, friendly and proactive customer service to students and school personnel.

Continually look for ways to improve service, response times and quality of information

Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.

Understand / update / brief

the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues

Other duties as assigned

Minimum QualificationsBachelor's Degree or equivalent

Strong written and verbal communication skills

Exceptional organizational skills and the ability to solve problems and meet deadlines

Commitment to excellence in customer service

Data entry skills with keen attention to detail

Ability to work independently and as a team

Fluent in Portuguese and English

1-2 years of experience in customer service

Physical RequirementsSitting

Standing

Walking

Climbing

Lifting up to 50+ pounds

Pulling

Pushing

Carrying

Grasping

Reaching

Bending

Visual Acuity - Color Determination

Speaking

Listening

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